VA is deploying a single Federal Electronic Health Record across 1,380 sites of care, the largest integrated health system in the nation. Arrow is helping standardize the operating model behind that shift, using Scaled Agile Framework (SAFe) to align workflows, cut resolution times and keep pace with a program that changes constantly.
Every EHR issue starts with someone on the front line, a nurse, a scheduler or a clinician who hits a wall and needs it fixed. VA's Tiered Hub Process puts that fix in the hands of facility and VISN staff first, before escalating what they can't solve. Aptive's Spencer Esty and Artemis ARC's Jillian Gates share how the model is working for the people using it every day.
Arrow deploys nearly 300 MSAs and AMSAs at VA facilities across Colorado and Texas, delivering the frontline support Veterans need from the moment they walk in. Meet the people behind the mission.
When clinicians spend time wrestling with technology, Veterans wait. Arrow's data and analytics team is changing that — one resolved issue at a time.
How an Agile, scaled operating model, grounded in mindset and reinforced by disciplined practices, supports governance, delivery and mission outcomes in complex federal Health IT modernization efforts, drawing on our work with the VA EHRM initiative.
A healthy communications plan can drive understanding, foster buy-in, reduce resistance, and ensure enterprise changes are implemented effectively and sustainably.
VHA awards Arrow ARC a spot on the 10-year Integrated Healthcare Transformation 2.0 IDIQ to support coordinated and high-quality care for Veterans.
Arrow ARC received a contract to provide registered nurses to the Miami Veterans Affairs (VA) Medical Center and its community-based outpatient clinics.
