Our team brings expertise in legislation implementation, project management, communications strategy and change management to meet and exceed milestones within the first nine months of PACT Act enactment.
To support VA employees in the field with their questions and concerns about implementation, the VHA PACT Act PMO prioritized open, transparent communication and provided extensive knowledge-building resources. Our team supported the following efforts:
To use VA employees in the field as facilitators of change and direct connections to Veterans, our team assisted in identifying and establishing PACT Act Change Management Practitioners and Toxic Exposure Screening Navigators. Through change management principles and resources, these two support groups created a “boots-on-the-ground” approach to facility-level change.
One of the earliest and most significant day-to-day changes brought on by the PACT Act was the launch of a toxic exposure screening at every VA medical center and clinic in the country within 90 days of enactment. To avoid overwhelming facilities, implementation of this effort occurred throughout three phases. Our team supported this launch through all three phases, including creating, distributing and maintaining a facility implementation toolkit that includes trainings, workflows, frequently asked questions, posters, scripting, fact sheets and more.
Since enactment, our team has helped support the achievement of numerous Congressionally mandated deadlines and raised awareness among Veterans and VA employees about what the PACT Act means for them.
However, the ultimate measure of PACT Act implementation success for the VHA OHT LIT team will be when implementation transitions to operation and PACT Act benefits and services become fully integrated into VA operations.
