VA is deploying a single Federal Electronic Health Record across 1,380 sites of care, the largest integrated health system in the nation. Arrow is helping standardize the operating model behind that shift, using Scaled Agile Framework (SAFe) to align workflows, cut resolution times and keep pace with a program that changes constantly.
Every EHR issue starts with someone on the front line, a nurse, a scheduler or a clinician who hits a wall and needs it fixed. VA's Tiered Hub Process puts that fix in the hands of facility and VISN staff first, before escalating what they can't solve. Aptive's Spencer Esty and Artemis ARC's Jillian Gates share how the model is working for the people using it every day.
Arrow deploys nearly 300 MSAs and AMSAs at VA facilities across Colorado and Texas, delivering the frontline support Veterans need from the moment they walk in. Meet the people behind the mission.
Arrow partnered with VHA to design a high-efficiency hiring strategy that fills critical health care roles faster, reduces recruitment costs and strengthens VA’s ability to deliver timely care to Veterans.
When clinicians spend time wrestling with technology, Veterans wait. Arrow's data and analytics team is changing that — one resolved issue at a time.
How an Agile, scaled operating model, grounded in mindset and reinforced by disciplined practices, supports governance, delivery and mission outcomes in complex federal Health IT modernization efforts, drawing on our work with the VA EHRM initiative.
Aptive supports VHA’s transition to a new electronic health record by strengthening governance, operational coordination and staff readiness across the VA health system. The work helps improve visibility, streamline decision-making and support adoption — advancing modernization while safeguarding patient care.
A healthy communications plan can drive understanding, foster buy-in, reduce resistance, and ensure enterprise changes are implemented effectively and sustainably.
